Contact

Drupal Support & Maintenance

Ongoing core and contrib updates, security patching, performance tuning, incident response.

Talk to Us Get a Site Assessment
24/7 DEDICATED SUPPORT

Incremental Upgrades & Reliable Support

AI infused enterprise Drupal support that deliver real upgrades.

Acquia certified engineers who know your codebase, monitor your platform 24/7, and deliver proactive improvements every sprint.

Vardot's Drupal Certified Partner - Diamond Certificate
Vardot's ISO 9001:2015 Certificate
Vardot's ISO 27001:2013 Certificate
What the retainer includes

Deliverables

Rapid Response

Response and resolution targets defined by severity.

Certified Squad

24/7 upgrades by Acquia Certified engineers.

Reporting Channels

Dedicated channels for tickets and reports.

Clear Paths

Escalation paths defined within the SLA.

Security Patching

Core and contrib CVEs patched within 24 hours.

Performance Monitoring

New Relic and Datadog tuned for Drupal.

Information Security

ISO 27001, Drata, OWASP Top 10, Wapiti.

Editorial Enablement

Layout Builder, Varbase Paragraphs, in-editor SEO.

Engineering Documentation

ADRs, authoring guide, Storybook, runbooks.

MAINTENANCE

Continuous Delivery

Core and Module Updates

Validated on staging, then promoted to production.

Security Patches

Drupal security advisories tracked and applied within SLA.

Site Audits

Broken links, page speed, metadata, alt text, WCAG 2.2 AA, and JavaScript errors.

Image Optimization

WebP conversion. Responsive image audits.

Conversion Tracking

Search Console, Bing, and regional webmaster tools, plus pixels and event goals.

Performance Monitoring

Core Web Vitals tracked continuously; budgets enforced in CI.

Backup Management

Aligned to the hosting partner schedule and proven by recovery drills.

Tall glass skyscraper with cloudy sky reflection.
Hypercare

Elevated Support Through the Launch Window

The period immediately after go-live runs at elevated capacity: close monitoring, priority response, performance tuning, and editor support. The engagement then moves to the standard hours of the annual retainer.

Our Latest Work

"I'm highly satisfied with Vardot, during the project work, the final product, and post-launch support and follow up."

Sakarias Eriksson, Digital Engagement UNHCR

Lasting Impact

UN agencies, universities, and multinationals keep their Drupal platforms in Vardot's managed support, some for more than a decade.
Explore Our Work
UNHCR logo, the UN Refugee Agency, in grayscale.
UNICEF logo, gray text with globe emblem.
The Cook Political Report with Amy Walter, logo.
Médecins Sans Frontières logo, black text with a running figure icon.
Cities Alliance logo, "Cities Without Slums," hosted by UNOPS.
"News From The States" logo, a project of States Newsroom.
Ministry of Communication and Information Technology logo with abstract geometric icon.
Pace Consulting logo in grayscale with arrow icon.
"ProEquest" logo in gray serif text on a white background.
Before your book the call

Common Questions

Response and resolution targets are set per severity tier and documented in each agreement. Critical incidents are acknowledged within minutes and worked continuously to resolution. The full tier table is shared during scoping.

By engagement scope and the platform's usage history, reviewed at annual renewal against what the platform actually required.

No. Hours reset monthly so that updates, audits, and improvements run on a steady cadence throughout the year.

No. Hosting is contracted with the platform partner (Acquia, Pantheon, Platform.sh, or Azure). Vardot runs the application layer, with responsibilities set out in a RACI matrix per engagement.

Three months from go-live, after which the engagement moves to the standard managed support hours in the annual retainer.

A technical account strategist, a technical lead, frontend and backend engineers, a QA engineer, and a project manager, retained across the engagement.

Move forward with confidence

Talk to Us